6.1. In accordance with the applicable legislation, you are entitled to rescind from the agreement
within 14 calendar days from the date you received the product, with no justification. However,
there are certain exceptions to the withdrawal right regarding products and services provided by
our online shop and we wish to draw your attention to them:
6.2. The withdrawal right for the distance contracts, including contracts concluded via our online
shop, is not applicable in the following cases:
a) for the supply of sealed products, which cannot be returned following their opening for health
safety and hygiene reasons,
b) for the supply of alcoholic drinks, whose price has been agreed upon conclusion of the sales
contract and whose delivery can be completed only after 30 days from the contract conclusion
and whose real price varies based on market fluctuations beyond the supplier’s control.
c) for the supply of products which can be spoiled or which have a short expiration date.
d) for service contracts fully implemented, if the consumer had explicitly consented from the
beginning that the withdrawal right would be forfeited following full implementation of the
contract from our business’ end.
e) for the supply of newspapers and any type of magazines, excluding subscription contracts for
the supply of such papers.
6.3. In order to exercise the withdrawal right, you have to notify our business for your decision to
rescind from the present agreement with a clear statement (i.e. letter to be sent by regular post,
fax or email). You may (not obligatory) use the withdrawal template you can find here. By
sending your withdrawal statement before the expiration of the withdrawal deadline, you are
deemed to abide by the relevant deadline. In addition to this, you have to return the product
exactly in the condition you received it along with the original purchase certificate (invoice or
receipt of payment) without unjustified delay and in any case within 14 days from the date you
notified your decision to rescind from the contract. You abide by the relevant deadline, if you
send the products before the expiration of the 14-day-deadline. In case you exercise the
withdrawal right, you will be charged with the cost for the return of the products. For return of
products following the 14-day-deadline, the acceptance of such return or not is at the business’
absolute discretion according to the above (see term 5). If you rescind from the agreement
concluded with our business in accordance with the law, we will refund you, including delivery
costs (excluding any additional cost born due to the fact that you selected a delivery option other
than the standard low-cost delivery option we offer), without unjustified delay and in any case
within 14 days from the date we were notified about your decision to rescind from the agreement
and we will accept the return of the product only if it does not bear any damage or loss. We will
proceed to the money refund using the same method of payment you selected for your first
transaction, unless you have explicitly agreed otherwise. If the returned product has been
damaged or bears any loss due to your fault, or if it has been devaluated due to a handling that
was not necessary for the determination of the nature, the characteristics and the operation of the
products, our business will evaluate such damage (incl. loss and devaluation of the product) and
if we are obliged to money refund the corresponding to such damage amount will be deducted
from the total amount to be returned to you. We advise you to use a secure delivery company for
the safest possible return of your products, and please always keep the extract of such delivery
until our business confirms receipt of the products.
If a product is defective or does not totally meet your expectations, please directly contact our
business and more specifically our customer service department at the following contact details:
FILIKIS ETERIAS square no. 15, KOLONAKI, P.C. 10673, Tel: +30 210 7250862. Our
business bears all the obligations provided for in the Greek Civil Code for the Seller. More
specifically, in case of a defective product you are entitled a) to ask the replacement of the
defective product with another product at no cost, unless such replacement is impossible or
requires disproportionate expenses, b) to ask for price reduction, and c) to rescind from the
agreement, unless the real defect is immaterial. The above obligations do not exist, in case the
defect has been caused by you or due to stricto or lato sensu force majore. In case of a proven
product defect that can be recognized and evaluated only based on special knowledge (i.e.
corked, oxidized), the consumer does not bear any cost for the return of the defective product and
for the delivery of the new one. In addition to this, in case of a defective product, the Producer is
liable for any damage you may suffer; the contact details of the Producer are clearly placed on
each product we make available to you, according to art. 6 of L. 2251/1994, as amended and in
force. In case you purchase a product on discount, you are entitled to return the product and
replace it with a new one of the same price, even following the expiration of the discount period.
