Terms and conditions of use

Terms of Use &Terms of Transactions


1. COMMUNICATION DETAILS


The website www.mr.vertigo.wine is the online shop for the online sale of alcoholic beverages
(wine and distillates), serving products for alcoholic beverages and other accessories, as well as
books, magazines and printed publications kept by the sole proprietorship under the trade name
“SIGANOS IOANNIS”, with Tax Registration No. 126341623 and Tax Office D’ of Athens,
having its seat at FILIKIS ETERIAS square no. 15, P.C. 10673, ATHENS and legally
represented by SIGANOS IOANNIS, son of GEORGIOS, residing at FILIKIS ETERIAS square
no. 15, ATHENS, P.C. 10673, Τel: 210 7250862.
General Electronic Commercial Registry No: 130996803000

2. TERMS OF USE

2.1 IN GENERAL


Our business has an online shop for the sale of wine, alcoholic beverages (wines and other
distillates), serving products, accessories, as well as books, magazines and printed publications
and uses its best efforts to safeguard easy internet browsing, as well as a secure environment for
your transactions. We wish to thank you for selecting our online shop and we hereby invite you
to carefully read and comply with the following terms and conditions governing the use of our
online shop. In case that any user/visitor disagrees with these terms, we invite him/her not to use
the present website. In addition to this, we wish to draw your attention to the fact that you are not
allowed to enter into any transaction with our online shop, in case you are a juvenile. The present
terms of use may be revised and updated at any time without any prior notice. The present
general terms of use of the online shop governing the relationship between our business and any
visitor/user/customer of the online shop have been drafted in accordance with the “Consumer
Protection Law” no. 2251/1994, as amended and in force, the Presidential Decree no. 131/2003,
the Presidential Decree no. 10/2017, as well as in accordance with the Code of Consumers’
Conduct for the E- Commerce (Ministerial Decision no. 31619Οικ.969/22.03.2017), click here to
review. The visitor/user/customer agrees to provide true, accurate, valid and full details related to
the data required in the relevant forms (registration and order forms). Our business is the “seller”
of products and “the services’ provider” in accordance with the Greek Civil Code and the
specific provisions about e-commerce and consumer protection and is responsible for complying
with any obligation and warranty arising out of the applicable provisions above. To the extent
permitted by the applicable legislation, our business does not provide any warranty or assertion
related to the characteristics or the quality of the products or services provided by the present
online shop. The rights and obligations of the customer/consumer that are not subject to any
​limitation or amendment in accordance with the applicable law cannot be limited or amended by
any term included herein.



2.2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS


Our business “SIGANOS IOANNIS” is the owner of the intellectual and industrial property
rights on the online shop as a total, as well as on its trademark, its logo, its pictures, graphic
design, photographs, texts, videos (with the exception of any intellectual property right on the
material owned by any third party producer/supplier who has explicitly consented to its
presentation and use) which are protected by virtue of the applicable provisions of the Greek
legislation, the European legislation and of the International Conventions. For this reason, any
total or partial copy or imitation, amendment, sale, reproduction, dissemination, republication of
the above, is prohibited, unless our business explicitly allows it. The pictures of the products
uploaded to our website are provided by the producers/suppliers of the products. Our business
bears no liability regarding any violation of the provisions related to intellectual and industrial
property rights for these pictures, as well as for the product under sale; the third party
(producer/supplier) is rendered solely liable for any such violation.


2.3. Links to other websites


Our online shop provides links to other websites, which are under the responsibility of third
parties (physical or natural). Our online shop is not liable for the content and the services of other
websites to which it refers through links or promotional banners. For problems that may arise,
while visiting or using the websites to which we refer, you may address exclusively to the users
of these websites, who bear the relevant liability.


2.4. EVALUATION


Based on the principals of morality and good faith, we kindly ask you any comment you wish to
make in our website related to third parties (producers or suppliers) or to our business, to be
sincere, precise and to abstain from any indecent or abusive expression. Following acceptance of
the present terms, you agree that our business may republish your comments without cost or
without any other obligation to you, and that you hereby grant to us the explicit and
unconditional consent to this. Following acceptance of the present terms, you agree that our
business may process your comments in any way deemed necessary and that it may remove your
comments at any time.


2.5. TRANSACTIONS SECURITY


Our business safeguards the security of your browsing session in our website and of your
transactions. All the data of the user (personal data, details, addresses, numbers) are encrypted
with the use of protocol SSL, i.e. the strongest existing encryption, so that the data are absolutely
safeguarded during their insertion or amendment. Our business is cooperating with the National
​Bank of Greece, which provides card transaction management services via Internet. The system
of the cooperating Bank and its subcontractors or third servants is accepting the data of your card
on behalf of our business in accordance with the rules of the secure standards PCI DSS, as in
force. In addition to this, if the holder of the card is registered to the MasterCard Secure Code or
Verified by Visa services of the issuing Bank, he/she can be verified through the Unique Personal
Code.

2.6. MEMBER ACCOUNT, MEMBER CODE AND SECURITY
Our online shop provides access to member services to its visitors/users, following acceptance of
the terms of use and following completion of the data registration procedure for the potential
member. Once the visitor/user has completed the registration procedure, as specified by our
business, he/she will receive confirmation of a personal access code (password) and of the user
name, which will be determined by the user; the password and the user name shall be the sole
responsibility of the user. The members agree to be immediately notified following any attempt
for unauthorized use of their account and for any existing and/or potential breach in security. In
addition to this, the members are exclusively liable for the diligent use of their account and for
the typical singing out of their account upon completion of any use.


2.7. LIMITATION OF LIABILITY
Given the nature and the volume of the Internet traffic, our business is under no circumstances,
including negligence, liable for any kind of damage suffered by the visitor/user of the webpages,
services, options and content of the present website; any user/visitor has acknowledged these
present terms and uses our website on his/her own initiative. Our business does not guarantee
that the webpages, services, options and content will be provided without any disconnection or
error. However, as soon as the business becomes aware of any typographical errors or other
errors, they will be corrected immediately. Moreover, our business does not guarantee that this
present or any related website or the servers through which all the above are being available, are
without viruses or any other harmful content.


TRANSACTIONS TERMS


1. PRODUCTS FOR SALE
The products for sale in our online shop, are supplied to our business by various producers or
other suppliers and therefore, a clear relevant flag is placed next to each product. Our online shop
provides detailed information about the producers with whom we cooperate, acting as exclusive
distributors, as well as about the methods they use, as those are notified to our business. In
addition to this, by clicking on the name of each product you can find its characteristics, as
notified to our business by each producer/supplier, as well as special purchase terms related to
specific products, with some special characteristics (i.e. delivery time, delivery costs etc). Each
product’s price is expressed in Euro (€) including VAT. Our business following the producer’s or
​supplier’s recommendation, reserves the right to modify the prices without any prior notice or
notification. It is bound, however, not to proceed to any change in product’s price after the
conclusion of the contract with the consumer.


2. SUBMISSION AND CANCELLATION OF ORDER


The completion of an order in our online shop constitutes a distance sales agreement. The
selection of the products at the shown price (including VAT), plus the delivery expenses,
constitutes a binding purchase proposal for the selected products. The order is completed by its
final submission following acceptance of the present Terms. Following final submission of your
order, you will receive a confirmation email at the email address registered, that your order has
been successfully registered to our business’ system and that your online payment has been
successfully completed; such confirmation email does not constitute acceptance of your purchase
proposal for the selected products. The acceptance of your purchase proposal is completed only
once your data and the availability of the selected products are confirmed. The sales agreement is
concluded only if the flag “Available for delivery” appears to your member account or once you
receive a relevant email at your registered email address. The customer is entitled to cancel the
order at any time until the Final Submission of the order. Upon the Final Submission of your
order and thereafter, your order can be cancelled following a relevant declaration addressed to
our business and more specifically to the contact details notified to you following submission of
your order, i.e. FILIKIS ETERIAS square no. 15, P.C. 10673, KOLONAKI, ATHENS, as well as
by email to the following address [insert email address] with the indication “Cancellation of
Order” including the order code, within two (2) business days.


3. PAYMENT METHODS- TRANSACTIONS SECURITY
You have the option to make a payment either in cash on delivery, or by debit or credit card or by
depositing the amount to the below listed bank accounts of our business:
A. Cash on delivery payment:
You can pay in cash on delivery upon delivery of your order to the representative of the
cooperating courier company or to the representative of our company.
In case you select the cash on delivery method of payment, you will be charged with an
additional amount of three euros (3.00€).​

The cash on delivery payment method is applicable only for deliveries in Greece.
Β. Payment by Credit/Debit Card
You have the option to pay by debit/credit card following the instructions included in this online
shop. We inform you that our company does not store the debit/credit card data you insert while
​making a payment and uses a SSL system for the security of your transactions. You are solely
liable for the proper registration and the accuracy of the inserted card data.
Our business is cooperating with the National Bank of Greece, which provides card transaction
management services via Internet. The system of the cooperating Bank and its subcontractors or
third servants accepts the data of your card on behalf of our business in accordance with the rules
of the secure standards PCI DSS, as in force. In addition to this, if the holder of the card is
registered to the MasterCard Secure Code or Verified by Visa services of the issuing Bank,
he/she can be verified through the Unique Personal Code.
Our customer – holder of the Card, after having signed in to our online shop and after having
ordered the products or services he/she wishes and following selection of the consideration for
the card transaction, he/she is transferred (through pop-up, redirect or i-Frame, at the business’
discretion), from our online shop to the System of the cooperating National Bank, where he/she
should insert the required data appearing on the screen, clicking the mandate for payment by
card.
The Holder should insert the following data appearing on the screen:
●The number of the Card
●Expiration month and year of the Card
●The verification number for the authentication of the card appearing on the back side of
the Card
While the data required from the Business are:
●The payment reference
●The amount of the transaction
●The number of instalments, if applicable
The services provided by the cooperating Bank are in accordance with the international standards
PCI DSS, as published and in force in the website www.pcisecuritystandards.org.
According to the above described process, the customer, by accepting the present terms,
authorizes our business and/or any legally licensed Payment Institution cooperating with our
business to collect money from the customer’s bank account on behalf of our business.
Following successful completion of the transaction, the transaction data, as well as a
personalized reference number, necessary for the communication of the card holder with our
business regarding this specific transaction, appear on the screen. All payments shall be made by credit/debit cards (VISA, MasterCard, American Express,
DINERS and Discover). Our business undertakes that it will not store nor share any information
related to the customer’s card to any third party. In case your card has been charged by any third
party without your proven consent to this, you are entitled to cancel such charge by addressing a
relevant request to the Bank, which issued your card.
C. Deposit of money to the Bank Account:
You have the option to pay your order through a bank account. For your convenience, please
share with the bank the Order Code as description of the transaction. Then, please forward us
the deposit certificate via e-mail. The deposit of money shall be made within 48 hours following
the completion of the order, otherwise your order is cancelled. The deposit can be made to one of
the following bank accounts held by our company:

Alpha Bank
Trade name: Ioannis Siganos
IBAN: GR6701401150115002002027783
BIC:CRBAGRAA

Piraeus Bank
Trade name: Ioannis Siganos
IBAN: GR6601713710006371138700780
BIC: PIRBGRAA

Eurobank
Trade name: Ioannis Siganos
IBAN: GR29 0260 1690 0005 6020 0738 801
BIC: EFGBGRAA

National Bank
Trade name: Ioannis Siganos
IBAN: GR23 0110 3020 0000 3020 0347 034
BIC: ETHNGRAA


If the transfer of the money is made by another Bank, all the relevant charges are born by the
sender (select OUR for transfer through e-banking). Please click on this selection for the
completion of the transfer, otherwise your order will not be completed.
The mrvertigo.wine bears no liability for the transaction terms, or the terms of use or the
personal data terms, adopted by the abovementioned suppliers, who are cooperating with our
business for the completion of the transactions.

D. Cash payment 


In case you wish to receive the order from our physical shop, you have the option to pay in cash
or by card at the cashpoint.


4. DELIVERY TERMS
Following completion of your order, the ordered products are sent to you by a transport company
to the address registered within 30 days from the date your order was placed. The delivery time
of the products varies based on the product and the delivery place. Our business uses its best
efforts to deliver orders within the Attica Prefecture within three (3) business days.
In case your order is delivered by the cooperating transport company (courier), you can be
informed about the exact delivery time by monitoring the status of your delivery (tracking
number). Taking into account the special tax and customs’ issues, we are cooperating for
deliveries abroad with the transport company ΤΝΤ courier. For more information regarding the
delivery of an order abroad, please contact our business to the following e-mail account
info@mrvertigo.gr.
Delivery by a transport (courier) company or by our business
The delivery of the products you purchased can be undertaken by our business or by a
cooperating transport/courier company, as follows:
​Orders within Attica Prefecture
The orders exceeding 50€ are delivered free of any delivery charge. For orders delivered
within the Prefectural Unit of Islands, West or East Attica, there may be a charge depending on
the postal code of the region.
For orders below 50€, there is a delivery charge amounting to 3,50€ (including VAT)
Orders outside Attica Prefecture
The delivery cost of the order varies based on the total weight and the volume of the products
(including packaging), and is calculated at the final stage before the completion of the order. The
total weight of the products of each order is automatically calculated.
For the delivery of products by a refrigerated transport company, please contact our natural shop
to the following email address, info@mrvertigo.gr to receive detailed information about this
option and the relevant delivery cost.
Collection from the physical store
You always have the option to collect the products you purchased from our physical store located
in Athens FILIKIS ETERIAS square no. 15, KOLONAKI, P.C. 10673, without any delivery
charges. Please contact us to confirm that your order is available in total, before visiting our
store.
Following the collection of your order, please check that the products you collected correspond
to the ordered products. In case you realize any deviation, please report it immediately to our
representatives, since you are not allowed to return the products following their opening (in
accordance with the terms of the Product Return Policy below).
Option to select gift package
In addition to this, you have the option to select a gift package for your order. In case you select
your order to be delivered in a wooden box gift package, there will be an extra charge based on
the size of the wooden box. In case you select the wooden box gift package, the delivery cost for
your products may be modified. For the exact delivery cost of the selected products, please insert
the P.C. of the delivery region before the submission of your order.
If our products cannot be timely delivered due to force majore, our business bears no liability.


5. PRODUCT RETURN POLICY
You are not entitled to return to us the products purchased via our e-shop, following their
​opening. Following expiration of the withdrawal period, you have to communicate with our
business to the contact details notified to you for products you may wish to return.


6. WITHDRAWAL – RETURN OF PRODUCTS


6.1. In accordance with the applicable legislation, you are entitled to rescind from the agreement
within 14 calendar days from the date you received the product, with no justification. However,
there are certain exceptions to the withdrawal right regarding products and services provided by
our online shop and we wish to draw your attention to them:


6.2. The withdrawal right for the distance contracts, including contracts concluded via our online
shop, is not applicable in the following cases:
a) for the supply of sealed products, which cannot be returned following their opening for health
safety and hygiene reasons, ​
b) for the supply of alcoholic drinks, whose price has been agreed upon conclusion of the sales
contract and whose delivery can be completed only after 30 days from the contract conclusion
and whose real price varies based on market fluctuations beyond the supplier’s control. ​
c) for the supply of products which can be spoiled or which have a short expiration date. ​
d) for service contracts fully implemented, if the consumer had explicitly consented from the
beginning that the withdrawal right would be forfeited following full implementation of the
contract from our business’ end.
e) for the supply of newspapers and any type of magazines, excluding subscription contracts for
the supply of such papers.


6.3. In order to exercise the withdrawal right, you have to notify our business for your decision to
rescind from the present agreement with a clear statement (i.e. letter to be sent by regular post,
fax or email). You may (not obligatory) use the withdrawal template you can find here. By
sending your withdrawal statement before the expiration of the withdrawal deadline, you are
deemed to abide by the relevant deadline. In addition to this, you have to return the product
exactly in the condition you received it along with the original purchase certificate (invoice or
receipt of payment) without unjustified delay and in any case within 14 days from the date you
notified your decision to rescind from the contract. You abide by the relevant deadline, if you
send the products before the expiration of the 14-day-deadline. In case you exercise the
withdrawal right, you will be charged with the cost for the return of the products. For return of
products following the 14-day-deadline, the acceptance of such return or not is at the business’
absolute discretion according to the above (see term 5). If you rescind from the agreement
concluded with our business in accordance with the law, we will refund you, including delivery
costs (excluding any additional cost born due to the fact that you selected a delivery option other
than the standard low-cost delivery option we offer), without unjustified delay and in any case
within 14 days from the date we were notified about your decision to rescind from the agreement
and we will accept the return of the product only if it does not bear any damage or loss. We will
proceed to the money refund using the same method of payment you selected for your first
transaction, unless you have explicitly agreed otherwise. If the returned product has been
​damaged or bears any loss due to your fault, or if it has been devaluated due to a handling that
was not necessary for the determination of the nature, the characteristics and the operation of the
products, our business will evaluate such damage (incl. loss and devaluation of the product) and
if we are obliged to money refund the corresponding to such damage amount will be deducted
from the total amount to be returned to you. We advise you to use a secure delivery company for
the safest possible return of your products, and please always keep the extract of such delivery
until our business confirms receipt of the products.


7. DEFECTIVE PRODUCTS
If a product is defective or does not totally meet your expectations, please directly contact our
business and more specifically our customer service department at the following contact details:
FILIKIS ETERIAS square no. 15, KOLONAKI, P.C. 10673, Tel: +30 210 7250862. Our
business bears all the obligations provided for in the Greek Civil Code for the Seller. More
specifically, in case of a defective product you are entitled a) to ask the replacement of the
defective product with another product at no cost, unless such replacement is impossible or
requires disproportionate expenses, b) to ask for price reduction, and c) to rescind from the
agreement, unless the real defect is immaterial. The above obligations do not exist, in case the
defect has been caused by you or due to stricto or lato sensu force majore. In case of a proven
product defect that can be recognized and evaluated only based on special knowledge (i.e.
corked, oxidized), the consumer does not bear any cost for the return of the defective product and
for the delivery of the new one. In addition to this, in case of a defective product, the Producer is
liable for any damage you may suffer; the contact details of the Producer are clearly placed on
each product we make available to you, according to art. 6 of L. 2251/1994, as amended and in
force. In case you purchase a product on discount, you are entitled to return the product and
replace it with a new one of the same price, even following the expiration of the discount period.

8. PERSONAL DATA
The protection of the personal data of any customer, user or visitor of our online shop is a top
priority of our business. For this reason, we have taken the appropriate technical and operational
measures (pseudonymisation and the encryption of your data) for the protection of your data.
The protection of your personal data is governed by the present terms in accordance with the
applicable legislation L. 4624/2019 in conjunction with L. 2472/1997 and the General Data
Protection Regulation 2016/679 (“GDPR”) of the European Union. By visiting our online shop
you accept, by granting your explicit consent to, the collection and processing of your personal
data only for specific, legitimate and strictly defined purposes related to our scope of business
according to the below mentioned. You may revoke or amend your consent at any time by
sending an email to the below email address …gdpr@.... We may proceed to the processing of
your data in order to implement the existing contract between us, or in order to comply with our
legal obligation or in order to serve our legal interests mainly related to the scope of our
business. Our business is bound not to proceed to any further processing which is not in line with
the above listed specific purposes. The personal data collected are the absolutely necessary for
​the processing purposes. In addition to this, the data storage period is the minimum required and
such data are periodically reexamined or deleted. Each user/visitor guarantees that the personal
data related to him/her and submitted to our online store are accurate and original and that he/she
has the right to submit such data. You are not obliged to notify your personal data in order to
browse on our online shop, unless you wish to receive further services, such as use of our
emailing service, where you will be asked to insert your data. In order to register as a member
and have access to the services offered to our members, you have to insert the data required in
our online shop, such as your name and surname, your address, your contact details (email,
telephone number), date of birth and you have to grant your explicit consent to our business to
keep and process such data. By accepting the terms of use and by granting your explicit consent,
the data registration procedure for the potential member is completed. Once the visitor/user has
completed the registration procedure, as specified by our business, he/she will receive
confirmation of a personal access code (password) and of the user name, which will be
determined by the user; the password and the user name shall be the sole responsibility of the
user. The members agree to be immediately notified following any attempt for unauthorized use
of their account and for any existing and/or potential breach in security. In addition to this, the
members are exclusively liable for the diligent use of their account and for the typical singing out
of their account upon completion of any use. For any transaction with our online shop, you have
to notify to our business your personal data, such as your name and surname/ trade name, your
address or the address of your seat, the address to which the products should be delivered, in case
it differs from the registered address, your tax registration number, the competent Tax Office and
your profession (the last three are necessary in case of an invoice issuance), your contact details
(email, telephone number), as well as the payment details. These data are not notified to any
third party, apart from the company responsible for the maintenance of our website, the
institution which enables the online payments and the transport companies, which must also take
all the necessary technical and operational measures for the protection of the data; we also share
the absolutely necessary personal data with Facebook for personalized marketing purposes. Our
business hereby informs you that, if required, and after relevant information, you will be asked to
grant your consent to the use, notification and in general processing of your personal data in
accordance with the applicable legislation for the following purposes:
●For purposes of fraudulent transaction control services, including services for the
prevention of fraud and non -authorized transactions etc. provided to our business by the
cooperating bank or its subcontractors.
●For purposes of processing and/or settlement of reversals, differences and disputes by our
cooperating bank or its subcontractors.
●For conducting analyses, reports etc. for statistical purposes by our cooperating bank or
its subcontractors provided that such analyses, reports etc, will not lead to the
identification of the subject whose transaction was used for their preparation.
●For compliance purposes with the applicable legislation.
​●For personalized and individualized marketing via Facebook.
The submission of personal data by juveniles is immediately deleted from our online shop. In
any case due to the nature of the majority of our products as alcoholic drinks, juveniles are not
permitted to enter into any transaction with our online shop. We hereby inform you that
regarding the protection of your personal data there are explicit rights in the applicable
legislation L. 4624/2019 in conjunction with L. 2472/1997 and GDPR 2016/679, such as the
right of notification regarding the data kept and the processing method, the right of access to the
data, the right to correct or update the data, the right of deletion, unless there is an imperative
legal ground to continue processing such data, as well as the right of portability of data. You may
address your requests to the phone number: +30 210 7250862 or via email to the following email
address: gdpr… and we will fulfill your right within a one-month period, unless it is impossible
for us to fulfill such rights. In such a case, we will update you accordingly explaining the
relevant reasons. In addition to this, we hereby inform you that you have the right to report any
potential violation to the supervisory authority, i.e. the Hellenic Data Protection Authority. In
case we notice any violation of your personal data, which may jeopardize your rights and
freedoms, we are obliged -and we will- immediately notify such violation to the competent
supervisory authority, the Hellenic Data Protection Authority, if possible within 72 hours and in
certain cases, we will inform the data subject, as well.


ADVERTISING MESSAGES
Our business, following your explicit consent granted prior to any text messaging, may use your
personal contact details, in order to share via email or via sms updates related to new products or
newsletters regarding current offers or sales. When sharing data with third parties working on
behalf of the company, we use our best efforts to safeguard their written compliance to our
personal data protection policy.


9. APPLICABLE LAW - OUT- OF- COURT DISPUTE
RESOLUTION OPTION - COMPETENT COURTS
The above Terms are governed and interpreted by the Greek and the European Union law. If any
provision is determined invalid, null or voidable by the competent court, the nullity of such
provision does not involve the nullity of the remaining provisions, which remain valid and in full
force. Our business has the right to amend the present terms of use according to the applicable
provisions without any prior notice, and such amended terms will be valid upon uploading to our
website. For the out-of- court settlement of the dispute, the Customer may contact the competent
authorities for the out-of-court settlement of consumer disputes, i.e. the General Secretariat of
Consumers (Kanigos Square, P.C. 10181, Athens, www.efpolis.gr, tel.:1520, fax:2103843549),
the Ombudsman for Consumers (www.synigoroskatanaloti.gr, Alexandras Ave. 144, 114 71,
Athens, tel.:2106460734, fax:2106460414), the Committees for the Amicable Settlement of
consumer disputes (art. 11 of L. 2251/1994) having their registered seat at the local Municipality.
​In accordance with the Directive 2013/11/ΕΚ, which was incorporated in the Greek legislation
by virtue of the Joint Ministerial Decision 70330/2015, an online consumer dispute resolution
procedure is provided, i.e. Alternative Dispute Resolution, within the European Union. If any
Customer has any problem with the purchase that took place in an online shop and is residing in
the EU, he/she can use the website
https://webgate.ec.europa.eu/odr/main/?event=main.home.show for the out-of-court settlement of
the dispute. The certified authority for this purpose, i.e. the Alternative Dispute Resolution
Authority is the European Consumer Center of Greece (ECC GREECE), Alexandras Ave. no.
144, 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr. The Customer can
communicate with the above authority in order to receive advice and support throughout the
process of submission and settlement of a complaint. The courts of Athens (ratione materiae)
are competent for any dispute arising from the use of this present website or any dispute related
to the present Terms of Use &Transactions.

WITHDRAWAL TEMPLATE

To
Siganos Ioannis
FILIKIS ETERIAS square no. 15, P.C. 10673, KOLONAKI, Tel: +30 210 7250862, Email:
info@mrvertigo.gr.

I/We hereby declare (*) that I/we rescind (*) from the sales agreement for the products
below (*)/ service agreement for the provision of the below mentioned service(s) (*)
ordered on (*) / and delivered on ....
– Consumer’s name: ...
– Consumer’s Address: ...
– Consumer’s address (should this declaration be sent in paper)
–Date : ...

You may also fill in and electronically submit this withdrawal template or any other
relevant clear declaration via our website www.mrvertigo.wine. If you use this option, we
will confirm receipt of your withdrawal declaration without delay via email. We reserve
the right to delay the money refund, until we receive the products back or until you
share with us evidence that you have sent the products to us, whichever comes first.